EKEDC pledges improved service delivery

Electricity consumers in Itire, Lawanson, Idi-Araba, and Mushin have urged Eko Electricity Distribution Company (EKEDC) to improve its service delivery. The demand to the DisCo was made during an engagement forum earlier in the week.

According to the spokesperson of the EKEDC, Godwin Idemudia, “The purpose of the town hall meetings with our customers was to let us know how we can serve them better by listening to their challenges. The management is keen on establishing a closer relationship with customers across our network, hence the engagement forums. This is the third engagement forum since Dr. Tinuade Sanda assumed the role as MD/CEO of EKEDC following the ones we held for customers in Ijora and Ojo districts.’

Represented by the Chief Finance Officer, Mr. Joseph Esenwa, the MD/CEO of Eko DisCo, Dr. Sanda assured the customers that the company will do better in meeting their expectations. She said: “It is obvious that the electricity industry is going through numerous challenges that are even beyond the capacity of the DisCos, which are causing setbacks to power supply. As the face of the power industry to the consumers, it is essential for us to actively engage our customers on platforms such as this to identify their problems and provide solutions.”

The customers lauded EKEDC for taking such a measure but decried the impact of the challenges they face such as the drop in electricity supply, overloaded distribution transformers, estimated billings, and challenges in getting prepaid meters.

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